Front Desk Agent

QUEENSIDE HOSPITALITY LLC

Front Desk Agent

Matteson, IL
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Career Advancement Opportunities

    Competitive Compensation

    Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

    Responsibilities

    Monitor the maintain knowledge of hotel operations and activities

    Take reservations and answer questions via phone, email, and in-person

    Build rapport with guests and identify their needs through friendly conversation and open-ended questions

    Describe the features and amenities of guest rooms

    Ensure compliance with health and quality standards

    Qualifications

    Friendly and outgoing personality

    Familiarity with hospitality industry standards

    Proficient in English; knowledge of other languages is a plus

    Computer literacy

    Able to resolve issues with a customer-focused orientation

    Able to lift 30 pounds