Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner.

Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.

Up-sells rooms whenever possible to maximize hotel revenue.

Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.

Issues, controls and releases guest safe-deposit boxes.

Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Front Office staff that work evening shifts will be cross trained to cover the Lobby Bar which is a tipped position.

Trained on and follows all required security protocols.

Qualifications

1-2 years customer service experience.

Ability to stand for 8 hours

Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates

We offer an excellent travel discount program.

Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.