Job Title: Front Desk Agent

Company: Courtyard by Marriott Nashville - Smyrna Location: 411 Potomac Pl, Smyrna, TN 37167

Job Summary:

Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using the Marriott's PMS system.

Handle guest inquiries, concerns, and special requests with professionalism and efficiency.

Process reservations, modifications, cancellations, and payments while maintaining billing accuracy.

Answer phone calls and emails, providing assistance with bookings and general inquiries.

Offer recommendations on hotel amenities, local dining options, and attractions.

Coordinate with housekeeping and maintenance teams to address guest requests promptly.

Maintain accurate guest records while upholding confidentiality and security standards.

Resolve guest concerns or complaints in a courteous and timely manner.

Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service.

Qualifications:

Experience:

1-3 years of experience using FOSSE (Marriott’s PMS) is preferred.

Previous front desk, hospitality, or customer service experience preferred.

Skills:

Strong communication and problem-solving abilities.

Ability to multitask and remain calm under pressure in a fast-paced environment.

Other Requirements:

Professional demeanor and a positive, team-oriented attitude.

Flexibility to work various shifts, including evenings, weekends, and holidays.

If you have a passion for hospitality, we’d love for you to join our team!