Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Tuition assistance

Vision insurance

Wellness resources

Competitive salary

South Coast Winery Resort & Spa is seeking an experience customer service candidate to join our Front Office team.

Some Essential duties include:

Maintain a personal demeanor that is friendly, cheerful and courteous at all times.

Greet guests by name

Ensure that all guest feel welcomed to the property

Register guests and assign rooms

Conduct check-out processes

Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.

Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Respond to phone calls, and retrieve guest mail, faxes and packages.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.

Handle cash, credit card, and other financial transactions.

Post charges such as room, food, liquor or telephone to ledger.

Compute or adjust bill, collect payment, and make changes for guest.

Other duties as assigned.