Front Desk Agent

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The Park On Main

Front Desk Agent

Highlands, NC
Full Time
Paid
  • Responsibilities

    The Park on Main Hotel in beautiful Highlands, NC is seeking a Full-time Front Desk Agent to provide personalized, courteous, and prompt service to ensure a pleasant stay for the guests while following all standard operating procedures.

    Primary Responsibilities:

    • Efficient and timely execution of the shift checklists.
    • Set up and tear down of continental breakfast.
    • Serves as a primary point of contact for guests to provide services such as check in, check out, assistance making reservations, room issues or requests, or any other task requested by the guest.
    • Follows proper billing and cash handling procedures.
    • Displays high level competency in the property management systems.
    • Interacts with guests in a manner that is professional, ethical, and customer service driven.
    • Follows the proper work environment procedures regarding harassment, grievances, and substance abuse as outlined in the Columbus Hospitality handbook.
    • Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction.
    • Interacts with guests in a manner that is professional, ethical, and customer service driven.
    • Provides excellent concierge services to guests by having a high level of knowledge of dining and recreational opportunities in the surrounding areas.
    • Answer all phones in a professional and courteous manner.
    • Any other task deemed necessary by the management team.

    Our attractive compensation package starts $16.00 hourly wage, medical, dental, vision, life, 401k with match, and more!

    Required Skills

    • Qualified candidates should be professional in appearance.
    • Possess above average communication skills.
    • Have a strong work ethic.
    • Exceptional customer service skills.

    Required Experience

    • Customer service experience required.

    The Park on Main Hotel is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

    We are proud to be a Drug Free Workplace/EOE.

    All applicants will be required to submit to a background check prior to employment.