Front Desk Agent

The Tides by the Sea

Front Desk Agent

Seaside, OR
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Free uniforms

    Paid time off

    Training & development

    Benefits/Perks

    Flexible Scheduling

    Career Advancement Opportunities

    Competitive Compensation

    Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent take phone reservations and will assist guests with the check-in and check-out processes, issue lock combinations, and process payments. Responsibilities also include maintaining communication with housekeeping management to coordinate room availability, confirming reservations, answering guest inquiries, and completing paperwork promptly and accurately.

    The Front Desk Agent must possess professionalism, excellent communication skills and the ability to stay positive even when faced with challenging situations. Organizational skills and quick thinking are needed to qualify for this position. Our goal is to provide guests with a professional, exceptional customer service experience.

    Responsibilities

    Provide professional service to all guests

    Describe the features and amenities of guest rooms

    Concierge - Local suggestions, and arrangements if necessary

    Take reservations and answer questions via phone, email, and in-person

    Build rapport with guests and identify their needs through friendly conversation and open-ended questions

    Maintain professionalism with guests and coworkers

    Qualifications

    Friendly and outgoing personality

    Must have excellent organization skills

    Familiarity with hospitality industry standards

    Proficient in English; knowledge of other languages is a plus

    Computer literacy

    Able to resolve issues with a customer-focused orientation