Front Desk Agent

VIP Hospitality Group LLC

Front Desk Agent

Eugene, OR
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    Vision insurance

    Wellness resources

    EVEN Hotel in Eugene, OR, is looking for a Keep Active Host (Front Desk Agent) to provide top-notch customer service to ensure guests are taken care of by delivering a unique guest experience that brings the EVEN Hotels brand to life. The Front Desk Agent delivers core guest services and supports wellness by engaging guests. This role can also cross-train into other departments.

    We seek people wired to share our core values – vision, integrity, passion, and humility. Can you apply the same care and passion to your career as your hobbies - placing our guests at the heart of everything you do? If this is you, EVEN Hotel Eugene and VIP Hospitality Group would be honored to have you join our friendly and professional team.

    DUTIES AND RESPONSIBILITIES:

    Welcomes and provides personal recognition to guests upon arrival

    Offers each guest a welcome drink upon arrival, completes the check-in transaction efficiently, describes the hotel services, and demonstrates the Wellness Wall

    Extends invitations to hotel wellness programs and best supports the guests’ wellness routines

    Demonstrates proper use of fitness equipment as requested

    Answers phones in a prompt and courteous manner

    Up-sells rooms where possible to maximize hotel revenue

    Books, confirms, revises, and cancels guest reservations as needed

    Operates the retail sundry sales area and keeps shelves stocked and organized

    Ensures billing instructions and guest credit for compliance with the hotel credit policy

    Processes cash and credit card transactions according to standard operating procedures

    Communicates and coordinates with other departments to provide and receive insight into guest needs, requests, and complaints

    Respond appropriately to guest complaints and implement appropriate service recovery guidelines to ensure total guest satisfaction

    Seeks and uses guest feedback to build relationships with guests and drives continuous improvement in guest satisfaction

    Ensures that the unique needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled

    QUALIFICATIONS AND REQUIREMENTS:

    • High School diploma or equivalent

    • Flexible work schedule

    • May be required to work nights, weekends, and holidays

    • Frequently standing up behind the desk and front office areas

    • Carrying or lifting items weighing up to 50 pounds

    BENEFITS: · Bonus/Incentive programs

    · Upward mobility/advancement opportunities

    · Health benefits for full-time associates

    · Paid time off

    · Onsite Gym access

    · Hotel room discount access

    VIP Hospitality Group is an equal opportunity employer for Minorities / Female / Disabled / Veterans