Job Description

There are no do-overs with vacations. As the Front Desk Agent , you will anticipate the needs of our guests and exceed their expectations at every opportunity. You understand that every check-in is the first impression, and every check-out is a chance to leave a lasting positive impression. As the Front Desk Agent with Westgate Resorts, you will be part of an award-winning brand!

To perform this job successfully, you must be able to carry out each essential function satisfactorily and adhere to the following core values:

• Integrity – Doing the right thing when no one is looking.
• Passion – Creating a positive impact.
• Work Ethic – Taking pride in your work.

As the Front Desk Agent you will:

• Greet each guest with a genuine and warm welcome, setting the tone for their stay.
• Ensure a smooth check-in experience, issue room keys and facilitating a flawless check-out process.
• Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
• Accept payments through various methods, including cash, check, or credit cards.
• Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.
• Coordinate with other departments as necessary to expertly resolve service requests or opportunities, utilizing our work order tracking system.
• Embrace additional responsibilities as delegated by management to contribute to the overall success of the guest experience.

Qualifications

• Prior customer service and hospitality experience is strongly preferred but not required.
• Experience working in customer facing industries such as hotel, resort, medical, banking, airlines, etc.
• Strong computer skills and comfortable learning new reservation software and technology.
• Excellent verbal & written communication and interpersonal skills.
• Ability to read, write and speak English conversationally.
• Must occasionally be able to lift and/or move up to 25+ pounds.
• Must be able to work full-time, flexible schedule, weekends and holidays.
• Must be able to stand for an extended period of time as 90-100% of the shift is standing.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.