Front Desk Agent

Yardley Hospitality Holdings LLC

Front Desk Agent

Morrisville, PA
Full Time
Paid
  • Responsibilities

    Job description

    JOB TITLE: Front Desk Agent

    REPORTS TO: Front Desk Supervisor

    EXEMPT STATUS: Non-exempt

    ===============================================

    BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and

    problems in an efficient, courteous and professional manner to achieve maximum

    customer satisfaction while complying with all SOPs and LSOPs.

    ESSENTIAL FUNCTIONS:

    1. Handle guest registration and room assignments, accommodating special

    requests whenever possible. (10%)

    1. Pre-register, block reservations and take same day reservations and when

    necessary future reservations following hotel rate structures, discounts, and sell

    strategies. (10%)

    1. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling

    policies in an efficient and friendly manner. (50%)

    1. Resolve customer complaints; assist customers in all inquires in connection with

    hotel services, in-house events, directions, local attractions, check cashing, safety

    boxes, etc. (15%)

    1. Cancel room reservations according to procedure. (5%)

    2. Treat customers in a professional and courteous manner according to

    procedures. (5%)

    NON-ESSENTIAL FUNCTIONS: (5%)

    1. Inventory guest room keys according to policy and request re-keying as

    necessary.

    1. Assist with responsibilities and duties in the absence or heavy volume in the

    Job Types: Full-time, Part-time

    Pay: $15.05 - $17.00 per hour

    Schedule:

    10 hour shift

    4 hour shift

    8 hour shift

    Day shift

    Evenings as needed

    Evening shift

    Holidays

    Morning shift

    Night shift

    Weekends as needed

    Experience:

    Hotel experience: 1 year (Preferred)

    Ability to Commute:

    Yardley, PA 19067 (Required)

    Work Location: In person