Job description
JOB TITLE: Front Desk Agent
REPORTS TO: Front Desk Supervisor
EXEMPT STATUS: Non-exempt
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BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and
problems in an efficient, courteous and professional manner to achieve maximum
customer satisfaction while complying with all SOPs and LSOPs.
ESSENTIAL FUNCTIONS:
requests whenever possible. (10%)
necessary future reservations following hotel rate structures, discounts, and sell
strategies. (10%)
policies in an efficient and friendly manner. (50%)
hotel services, in-house events, directions, local attractions, check cashing, safety
boxes, etc. (15%)
Cancel room reservations according to procedure. (5%)
Treat customers in a professional and courteous manner according to
procedures. (5%)
NON-ESSENTIAL FUNCTIONS: (5%)
necessary.
Job Types: Full-time, Part-time
Pay: $15.05 - $17.00 per hour
Schedule:
10 hour shift
4 hour shift
8 hour shift
Day shift
Evenings as needed
Evening shift
Holidays
Morning shift
Night shift
Weekends as needed
Experience:
Hotel experience: 1 year (Preferred)
Ability to Commute:
Yardley, PA 19067 (Required)
Work Location: In person