Front Desk Associate

Browns Fit

Front Desk Associate

Cleveland, OH
Part Time
Paid
  • Responsibilities

    Job Title: Member Services Team

    Company: Browns Fit

    Directly Reports to: Operations Manager

    Department: Operations

    POSITION OVERVIEW

    Welcome to the Member Services Team at Browns Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

    KEY RESPONSIBILITIES: Our Member Services Team is the heartbeat of our club. You will be responsible for:

    Ensuring that all members and guest check in and have active memberships

    Overseeing guest and member traffic flow

    Collecting dues and updating billing when appropriate

    Monitoring and addressing membership alerts

    Assisting members and guests with all inquiries and concerns

    Reporting all issues in a timely manner

    Contributing to maintaining the club-wide standards of cleanliness

    Answering phone calls and directing the appropriately

    Helping integrate members into the club (completing profile, taking photos, distributing barcodes)

    Assisting other departments when necessary

    Attending all required meetings

    Maintaining an active and working knowledge of Browns Fit as a company, as well as all services and promotions

    Being proficient in policies ad directives as outlined in the Member Services Playbook

    WORK SCHEDULE

    Work hours are scheduled and made available to employees by the Operations Manager. Your Supervisor will give you more details about where to access your schedule.

    Employees are required to:

    Keep availability up to date for each day of the week

    Request time off at least two weeks in advance

    Notify your manage of any shift changes or swaps (Once the schedule has been posted, your shift is your responsibility

    REQUIRED QUALIFICATIONS:

    1. Knowledge, Skills & Abilities:

    General understanding of Fitness Industry

    Ability to work with computers

    Excellent customer service and interpersonal communication skills

    Independent, self-starter with strong organizational skills

    Must be a team player

    Adhere to meal and rest break periods and must clock in and out for all shift times

    1. Minimum Certifications/Education:

    Must complete company HR trainings

    1. Minimum Experience:

    1-2 years customer service experience preferred

    1. Physical Requirements:

    Must be able to lift 45 pounds

    Typing, using the telephone and computer mouse

    Frequent sitting, standing, walking, and stair climbing

    This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.