Job Title: Front Desk Associate
Location: Grand Rapids, MI
Company: FastSigns
Job Type: Full-Time
About Us:
FastSigns is a leading sign and visual communications company dedicated to providing creative, quality signage solutions to meet the needs of businesses and individuals. Our dynamic team focuses on delivering exceptional customer service and innovative products.
Job Summary:
We are seeking a personable and organized Front Desk Associate to be the welcoming face of our FastSigns center. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a passion for customer service. This position is crucial for creating a positive first impression and ensuring smooth operations of front desk activities.
Key Responsibilities:
Greet and assist all walk-in customers promptly and professionally.
Answer phone calls, direct inquiries, and provide information about products and services.
Schedule appointments and maintain an organized calendar for consultations and meetings.
Process customer orders, payments, and invoices accurately and efficiently.
Coordinate communication between clients and the FastSigns team to ensure timely responses and order updates.
Maintain a clean and organized reception area to enhance the customer experience.
Assist in the preparation of sales materials and displays as needed.
Support marketing efforts by distributing promotional materials and sharing company updates with customers.
Other administrative duties as required to support the team and enhance customer satisfaction.
Qualifications:
High school diploma or equivalent; additional education or training in customer service, administration, or a related field is a plus.
Previous experience in a customer-facing role or administrative position preferred.
Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Proficiency in using standard office software (e.g., Microsoft Office Suite) and familiarity with point-of-sale systems.
Ability to multitask and remain calm under pressure.
A positive attitude and a team-oriented mindset.
Benefits:
Competitive salary
Opportunities for professional development
A friendly, supportive work environment
Paid vacation
Health benefits
Performance Bonus
FastSigns is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.