Benefits:

Employee discounts

Free uniforms

Training & development

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Receives and processes incoming guests

Ensure a delightful, seamless arrival and departure for our guests.

Greets guest and processes hotel registration and other transactions

Keeps current on hotel accommodations, services and local attractions

Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

Records resolutions to guest complaints in the notes on reservation

Works with other departments as appropriate to arrange for services requested by the guest

Stays current with developments in the hotel by reviewing and updating the communication log

Prepares end of shift summaries and communications for management and other shifts

Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program

Makes reservations in accordance with hotel’s yield management practices

Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards

May be responsible for answering and fielding all calls to the hotel, both internal and external

Identifies and records special billing instructions and notifies management

Obtains appropriate approvals and signatures for guest transactions

Follows hotel policy on cash banks

Maintains confidentiality of guest information

Creates 100% guest satisfaction by providing the CHOICE Hotels experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the CHOICE 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest