Benefits:
Bonus based on performance
Free food & snacks
Opportunity for advancement
Paid time off
Perks and Benefits:
Full-time position (Fridays and Saturdays required)
Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
Competitive hourly base pay, plus tips; team bonus
Merit-based pay increases
Paid Vacation and holidays
Complimentary service membership
About the Position:
The Sales & Front Desk Associate is a key position at Scenthound, focused on providing exceptional service to every customer. We are looking for an eager, honest and ACTIVE front desk manager.
This position requires:
Mostly.. a willingness to learn, work hard, and be a part of a team
Full-time availability (Saturday's required)
Familiarity and comfort with dogs
Sales experience and confidence (membership sales are highly valued!)
A passion for dogs and dog health & wellness!
Reliable transportation
Work well as a team member
Willingness to work in a smoke-free environment
Willingness to learn other positions (cross-training)
Bilingual (not required)
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records - make outgoing phone calls
Manage customer expectations; Resolve customer concerns
Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager