Front Desk Attendant

GoDog

Front Desk Attendant

Raleigh, NC +1 location
Full Time
Paid
  • Responsibilities

    Benefits:

    Dental insurance

    Employee discounts

    Free uniforms

    Health insurance

    Opportunity for advancement

    Training & development

    Vision insurance

    Overview: The Front Desk Attendant is responsible for providing excellent customer service, engaging new and existing customers, and participating in administrative tasks to ensure proper communication to customers and the Pet Services Department. This role requires strong organizational and administrative skills, knowledge of canine behavior, and a commitment to upholding company policies and procedures. The Front Desk Attendant will report directly to the Assistant Campus Director and will have opportunities for career advancement within our rapidly growing company. Pay is hourly and will be based on experience.

    Responsibilities:

    Completing daily tasks as outlined by the daily/weekly/monthly department checklists

    Checking dogs in and out of all GoDog services

    Act as the face of GoDog, greeting customers warmly, addressing inquiries, and resolving concerns with empathy and efficiency

    Procuring and maintaining vaccination records and other required paperwork

    Maintaining the cleanliness of the lobby and customer facing areas

    Managing reservations in accordance with availability and staffing requirements

    Engaging customers to add on services or participate in package offerings

    Assist in client registration, checking pets in and out, and relay critical information to kennel and daycare staff regarding feeding, medication, and scheduled services

    Assisting in Daycare and Boarding and covering shifts or breaks as needed

    Other duties as required

    Qualifications:

    1 year reception or administrative experience

    1 year customer service experience

    Comfort working with dogs of all sizes and personalities

    Proven work ethic, organizational skills, and time management skills

    Ability to thrive in a fast-paced environment

    Ability to proactively identify opportunities and recommend solutions

    Ability to positively interact with the animals that GoDog services

    Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff using physical and mental stamina

    Ability to clean up bodily fluids without becoming squeamish

    Capability to competently complete the tasks required of any employee

    Pet First Aid and CPR Certification

    Background check clearance

    About us: Founded in 2018 by Jess and Ben Eberdt, GoDog offers premier pet hospitality, focusing on a dog-centric community. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design. We aim to build a brand and enterprise that leaves a lasting legacy for generations.

    We are seeking passionate team members dedicated to growth and exceptional pet care. Join our team and contribute to creating a loving environment for pets and their parents.

    Join us at GoDog where our mission is simple: we are here for dogs.

  • Locations
    Raleigh, NC • Houston, TX