Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

The Front Desk Clerk serves as the first point of contact for residents and visitors at our property management office. This role requires exceptional customer service skills, attention to detail, and the ability to handle various administrative tasks efficiently. The ideal candidate will contribute to a welcoming and professional environment while ensuring smooth daily operations.

Responsibilities

Customer Service: Greet visitors warmly, addressing inquiries and providing information as needed.

Administrative Support: Perform general office duties, including answering phone calls, responding to emails, and maintaining accurate records.

Checking Phone Messages every morning and distributing

Checking the mail, sorting and distributing

Outgoing mail to the mail room

Keeping track of office supplies, ordering and organizing

Filing/Creating Files/Organizing Files

Maintenance Coordination: Receive and log maintenance requests from residents, ensuring timely communication with maintenance staff and follow-up.

Calling Vendors and Service Providers for information

Property Management Software: Utilize property management software for tracking resident information, payments, and maintenance requests.

Meeting Coordination: Assist in organizing meetings, including setup and communication with attendees.

Conflict Resolution: Address resident concerns and complaints professionally, escalating issues to management as necessary.

Additional tasks as they may be assigned by management or staff.

Qualifications

Education: High school diploma or equivalent; additional education in hospitality or business administration is a plus.

Experience: Previous experience in customer service or administrative roles preferred.

Skills: Strong interpersonal and communication skills, proficiency in Microsoft Office Suite, and experience with property management software is a plus.

Attributes: Professional demeanor, strong problem-solving skills, and the ability to work independently and as part of a team.