Benefits/Perks

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Job Summary

We are seeking a positive, reliable Front Desk Concierge to join our team. You will be working at the main entrance desk of the hotel. As a Hotel Concierge, you will be the first person to greet hotel customers. Their first impression of the business will depend on your friendliness and efficiency.

The goal of the Hotel Concierge is to create an overall pleasant and welcoming customer experience to ensure sustainable growth of the business and increase our reputation.

The ideal candidate will be a trustworthy, quick-thinker. You must be able to handle multiple incoming requests and protect the hotel and residents by monitoring who comes in and out of the premises.

Responsibilities

Greet customers as they enter the building

Confirm reservations

Provide guests with information and/or personalized assistance

Possess extensive knowledge of the premises and nearby businesses in order to make quality recommendations

Arrange events and transportation for guests as requested

Answer the hotel phone and make reservations

Respond to complaints and find the appropriate solution

Qualifications

Proven experience as concierge or experience in customer service is preferred

Confident, polite, and patient

Excellent communication skills

Ability to multi-task

Strong time-management skills

Ability to resolve issues with a customer-focused orientation