We are looking for a dynamic Front Desk Coordinator who can help the busy attorneys and paralegals at our law office assist clients. You’ll be responsible for answering a busy main phone line, assisting clients virtually and in person, and working collaboratively with the attorneys, paralegals, and professional staff. You’ll also perform a variety of other tasks as needed to ensure our firm is operating efficiently. This is a full-time position with 100% of the work performed in-office, with hours from 8:30 AM to 5 PM, Monday - Thursday, and 8:30 AM to 4 PM on Friday. All candidates must have previous experience handling a busy phone line in a professional service setting, preferably in a law firm. Candidates without any relevant experience will not be considered. Responsibilities: • Handles frequent incoming phone calls from clients and proactively assists them and routes them to the best team member. • Schedules and reschedules appointments for Attorneys, Paralegals, and the Intake Team. • Confirms appointments with clients and potential new clients and gathers signed documents and payments in advance (when needed). • Greets clients and potential clients with a professional demeanor. • Opens and closes client files in the firm’s case management platform. • Drafts non-legal correspondence, such as letters to return original documents to clients, non-engagement letters, termination letters, etc. • Maintains and updates client names, addresses, phone numbers, and emails in the firm’s case management platform. Reaches out to clients to obtain missing information. • Renews Attorneys’ professional memberships and licenses as requested. • Schedules Attorneys’ webinars and MCLE. • Orders supplies for the firm and make sure the Sacramento office kitchen is well stocked with snacks and drinks. • Maintains cleanliness of the office, including running and emptying the kitchen dishwasher when needed. • Other projects, as assigned. Qualifications: • Previous experience handling a busy phone line in a professional service setting is required. • Strong listening and communication skills. • Knowledge of the Microsoft Office Suite, including Word and Outlook. • Positive, professional, and approachable attitude and demeanor. • Must possess the ability to work in an interactive team environment with a customer service focus, both internally and externally. • Ability to proactively identify problem areas and communicate them to appropriate individuals. • Exceptional attendance. Compensation: $19 - $22 hourly

• Handles frequent incoming phone calls from clients and proactively assists them and routes them to the best team member. • Schedules and reschedules appointments for Attorneys, Paralegals, and the Intake Team. • Confirms appointments with clients and potential new clients and gathers signed documents and payments in advance (when needed). • Greets clients and potential clients with a professional demeanor. • Opens and closes client files in the firm’s case management platform. • Drafts non-legal correspondence, such as letters to return original documents to clients, non-engagement letters, termination letters, etc. • Maintains and updates client names, addresses, phone numbers, and emails in the firm’s case management platform. Reaches out to clients to obtain missing information. • Renews Attorneys’ professional memberships and licenses as requested. • Schedules Attorneys’ webinars and MCLE. • Orders supplies for the firm and make sure the Sacramento office kitchen is well stocked with snacks and drinks. • Maintains cleanliness of the office, including running and emptying the kitchen dishwasher when needed. • Other projects, as assigned.