Benefits:
IRA
Employee discounts
Opportunity for advancement
Paid time off
Job Summary
We are seeking a friendly and service-oriented Front Desk Coordinator to join the team at our thriving clinic. As a Front Desk Coordinator, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payment information. The Front Desk Coordinator will help the patient navigate the aesthetic process and serve as a liaison between the patient and the provider. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, capable of multitasking, and must also have the knowledge and ability to explain and discuss our products and services with our patients.
Essential Duties and Responsibilities:
Be flexible with your schedule, supporting the needs of the office
Properly care for equipment and use proper amounts of product to assist with cost controls
Have complete knowledge and understanding of all services and products while educating and training guests in these areas
Actively promote home care programs, meeting minimum retail sales goals
Uphold the standards of sanitation and sterilization as directed by law and the office policies and procedures
Perform Visia skin analysis and discuss with patient findings and possible treatment options, and being able to develop an individualized plan for the patient with the help of medical provider as needed
Perform prep work and thoroughly clean and restock rooms as required
Communicate to management all occurrences involving staff or patients in the office that require attention
Actively promote the office, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available
Handle guests’ questions and concerns professionally and courteously
Provide accurate, appropriate, and immediate responses to all requests by patients, ensuring complete patient satisfaction
Communicate to management all occurrences involving staff or patients in the office that require attention
Possess ability to work without direct supervision
Maintain a positive attitude and contribute toward a quality work environment
Regularly attend, participate in and support training and staff meetings for the office
Caring for linens and replacing in between sessions if needed
Assist in all areas of the office operation as requested by management
Position Requirements:
Greet patients as they arrive and provide an excellent customer experience
Answer phone calls and schedule appointments
Assist patients with paperwork, including consent forms
Maintain a clean and inviting environment
Provide general customer service and attend to the needs of customers throughout their services
Must be able to stand while administering treatments.
Must be able to perform all esthetic treatments offered by CCMI
Must be physically able to operate all esthetic equipment which includes beds
Must be a team player
Qualifications:
Two or more years of experience as a receptionist or similar role is preferred
Excellent communication skills with a commitment to customer service
Strong work ethic and positive attitude
Familiar with computers and scheduling software
Excellent multi-tasking skills
Physical Requirements:
Must be able to work as scheduled and report to work on time
Can stand or sit up to six hours per day
Able to lift up to 20 pounds on a frequent basis
Able to walk, stand, bend, climb, and crawl four to five hours per day
Normal vision required, including depth perception, color perception, close inspection, and peripheral vision. Glasses or contact lenses may be used to ensure normal (20-20) vision
Normal hearing is required, including ability to hear normal speech, hear on the telephone, and hear faint sounds
Able to talk in person and or on the telephone
Able to deal with stressful situations
Able to deal with patients, and other staff members six to eight hours per day
Ability to work effectively with others