We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have excellent communication skills, a passion for hospitality, we would love to hear from you.

Duties:

• Check guests in and out of the hotel efficiently and accurately
• Handle guest inquiries, requests, and complaints promptly and professionally
• Assist with reservations and room assignments
• Process payments and maintain accurate records of guest transactions
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:

• Previous experience in the hospitality industry is preferred
• Excellent communication skills, both verbal and written
• Multilingual abilities are a plus
• Proficient in using hotel management software systems
• Familiarity with phone systems and basic troubleshooting
• Strong customer service skills with a friendly and approachable demeanor
• Ability to handle difficult situations with patience and professionalism
• Detail-oriented with strong organizational skills

Start Date – Beginning of June

Innkeeper/Front Desk Person Description

Many of the duties of the Innkeeper/Front Desk position overlap with the General Manager.

The Innkeeper should be able to run the 28-unit Rental Program and Facility Management in the General Manager’s absence.

While the hotel is open, the Innkeeper oversees the front desk and coordinates housekeeping activities. This position also ensures room quality by checking rooms after they are cleaned before guests check-in.

The Innkeeper must be familiar with all the PMS (Room Raccoon) functionality related to hotel operations. This includes booking/changing reservations, payment collection, cancellation, group bookings, and how to correct errors.

Essential Functions and Responsibilities of the job include but are not limited to:

Prepares work schedule in collaboration with housekeeping and front desk staff.

Knowledge and experience working with hotel PMS software.

Developing and implementing yield management strategies in the interest of maximizing occupancy of guest rooms which gives the greatest possible revenue, including coordination with the Reservationist and General Manager

Able to make reasonable and professional decisions.