Front Desk Host/ess

JOB POSITION DESCRIPTION:

We are looking for a restaurant front desk host or hostess to greet, communicate and accommodate all our guest's needs during their visit. Our front desk host/ess needs to be friendly and personable. Front desk host/ess will make reservations, check guests in for their reservation, answer calls and be able to answer any guests’ questions and concerns. Our front desk host/ess are the first impression and last impression of our restaurant.

RESPONSIBILITIES:

Greet and interact with guests in a warm, friendly and professional manner

Provide exceptional service by listening, communicating and responding to guest’s needs

Use computer system to check in/ out guests and make reservations for guests

Be able to answer phone calls, and execute all front desk operations

Know all safety, security and emergency procedures

Communicate guest information to food servers, server assistants and bartenders

QUALIFICATIONS:

History as a front desk or related hospitality experience

High School Diploma/ GED

1+ years’ customer service experience required

Familiarity with computer or restaurant software (training will be provided)

Ability to communicate in person and on the phone

Organized and detail-oriented

Ability to work in fast-paced environments

Customer service experience

BENEFITS:

growth opportunities available