We are seeking a hospitality-driven, motivated, and reliable Front Desk Lead to join our team. This role is ideal for someone who thrives in a leadership capacity, serving as a role model for their peers while ensuring smooth and efficient front desk operations. The Front Desk Lead will provide guidance, training, and support to the team while upholding brand standards and delivering exceptional guest experiences. Responsibilities: • Provide leadership and support to the front desk team, fostering a positive and professional work environment. • Serve as a role model for team members, demonstrating exceptional customer service and problem-solving skills. • Oversee daily shift operations, ensuring seamless check-ins, check-outs, and guest interactions. • Make informed decisions, delegate tasks effectively, and maintain accountability within the team. • Assist with scheduling, training new hires, and coaching existing team members to enhance performance. • Address and resolve guest concerns with professionalism and efficiency. • Ensure brand standards, policies, and procedures are upheld at all times. • Monitor and complete reporting tasks as assigned. • Participate in virtual trainings and meetings to stay updated on Hilton standards and operational changes. • Act as the primary point of contact for front desk concerns during shifts. Qualifications: • Previous front desk or hospitality experience required; leadership or supervisory experience preferred. • Strong communication and problem-solving skills. • Ability to lead, mentor, and motivate a team in a fast-paced environment. • Excellent conflict resolution and decision-making abilities. • Highly organized with strong attention to detail. • Proficiency with hotel systems and the ability to adapt to new technology. • Open availability, with a primary need for the 7:00 AM - 3:00 PM shift. • Ability to attend virtual meetings and training sessions as required. Compensation: $16 hourly

• Provide leadership and support to the front desk team, fostering a positive and professional work environment. • Serve as a role model for team members, demonstrating exceptional customer service and problem-solving skills. • Oversee daily shift operations, ensuring seamless check-ins, check-outs, and guest interactions. • Make informed decisions, delegate tasks effectively, and maintain accountability within the team. • Assist with scheduling, training new hires, and coaching existing team members to enhance performance. • Address and resolve guest concerns with professionalism and efficiency. • Ensure brand standards, policies, and procedures are upheld at all times. • Monitor and complete reporting tasks as assigned. • Participate in virtual trainings and meetings to stay updated on Hilton standards and operational changes. • Act as the primary point of contact for front desk concerns during shifts.