Front Desk Manager

Description

As Front Desk Manager you are the front line for the Energy Experts, Anatomy members and guests. You provide superior customer service while assisting members with membership, services and facility questions and merchandise purchases. You will be in charge of interviewing, hiring, training, scheduling, and maintaining Anatomy standards and processes to ensure all employees, members, and their guests have the best possible experience.

Schedule Needs

Minimum 40 hours per week

Have flexibility to work weekends, holidays, early morning and /or late evenings

Key Responsibilities

Lead by example at all times at the front desk by holding yourself and team accountable. Be able to have difficult conversations with members and employees when needed.

Fulfill concession, supplies, water orders each week

Hire, train, and create monthly schedule for Energy Experts

Assists members and guests with questions and product selection.

Maintain excellent communication skills: phone, within a team, and between co-workers

Maintain product knowledge for products at front desk.

Working knowledge of Club Ready so can perform following tasks:

PT, Membership, Pilates, Stretch and Merchandise Sales

Provide answers to simple billing inquiries.

Search for prospects and members

Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness.

Expectations

Responds to members requests with a can-do attitude. If it’s an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle

Maintain cleanliness of the desk, desk area, and lobby

No personal tasks (i.e. texting, emailing, web surfing, personal phone calls

Keep front desk area (and lobby neat and tidy

Stay up to date on interdepartmental communication emails

Have a pleasant demeanor when addressing all members and guest entering and leaving the club

When greeting members and guests in person or on the phone, voice is always smiling.

Make eye contact when speaking to members and guests.

Follow and complete Opening and Closing checklists provided.

Maintain a personal, professional and helpful image upholding Anatomy’s customer service standards

Benefits

Competitive pay

Complimentary gym access

Benefits : Medical, Dental paid 50%