Front Desk Manager

Crunch Appleton

Front Desk Manager

Green Bay, WI
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Company parties

    Employee discounts

    Free uniforms

    Training & development

    Paid time off

    Location: Green Bay, WI

    Can you help create and maintain a friendly, welcoming, and fun environment?!

    The Front Desk Team Lead is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    · Manages and motivates.

    · Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications

    · Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed. Establishes, monitors and analyzes the front desk budget

    · Develops and implements front desk policies and procedures

    · Conducts departmental meetings

    · Conducts customer service training for all employees

    · Covers front desk shifts as needed and creates front desk schedule, monthly

    · Other duties as assigned

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

    · Must be highly motivated have excellent communication and interpersonal skills

    · Excellent management and leadership skills

    · Good organizational skills

    · An understanding of health club operations

    · Must be able to work days, evenings, and weekends

    REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

    · Must have experience in customer service

    · Experience in a health club or the hospitability industry is preferred

    · College degree preferred

    · CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)