Front Desk Manager

Homewood Suites by Hilton Florence

Front Desk Manager

Florence, KY
Full Time
Paid
  • Responsibilities

    We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now! Responsibilities: • Make sure to adhere to the front desk budget and put in orders for office supplies as needed • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies • Lead operations at the front desk and make sure guests have an exceptional stay • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints • Gather financial information and generate occupancy reports for the general manager Qualifications: • Hospitality experience of at least 1 year is required for this role • Showcase exceptional multitasking, communication, and management skills • Must possess a high school diploma or equivalent certification (GED) • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position • Experience with MS office and bookkeeping skills desired Compensation: $16 - $18