Job Description
Summary
The Front Desk Manager will provide leadership, training, and direction to the front desk team. They will create the schedule and act as an active member of the front desk team when needed.
The budgeted salary range for this position is $65,000 - $70,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until December 15, 2024.
Essential Job Functions
• Hire, train, and monitor staff
• Keep track of occupancy and generate reports for management
• Coach staff on all job duties
• Work in our system “Alice” to impute maintenance requests
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to guests’ complaints in a timely and professional manner
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Receive payment from and check out hotel guests
• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
• Create unique baskets or special amenities for special guests
• Deals with all guest-related issues as well as emergency and security situations in all areas of the hotel
• Accept reservations, changes, and cancellations
• Make change, post charges, reconcile daily work, and make deposits
• Create a schedule for staff
• Other duties as assigned
Qualifications
• High School Diploma or high school equivalent required
• College degree in related field preferred
• 1 year of management experience preferred
• 3 years of front desk experience preferred
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of Rooms Division Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to reach, crouch, kneel, see, hear, stand, walk and run for extended periods of time. Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces. Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance.
Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
· Health, Dental and Vision Insurance Programs
· Flexible Spending Account Programs
· Life Insurance Programs
· Paid Time Off Programs
· Paid Leave Programs
· 401(k) Savings Plan
· Employee Ski Pass and Dependent Ski Passes
· Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.