Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

BODYROK - Studio Advisor

PART TIME or FULL TIME • ATLANTA, GA [MIDTOWN LOCATION]

BODYROK offers high intensity, low impact workouts that will tone, define and sculpt your body and mind in just 45 minutes. BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts to join the team. At BODYROK, we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people.

The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you’ll generate revenue by developing relationships with prospective, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to deliver the BODYROK Service Promise: contribute to running a clean, friendly, and well-maintained studio and execute the team member basics of being on time and complying with the dress code.

This is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete—no limits, no thresholds: just unlimited commissions.

Responsibilities:

Sales

Generate new business via in-person and email interactions; Connect with existing and potential members to identify sales opportunities that align with their needs

Promote specials such as member promotions, class pack deals, and the referral program

Successfully attain personal sales revenue targets

Reconcile and report all incoming and outgoing transitions

Promote and sell merchandise

Customer Service

Provide the highest level of customer service possible when communicating and interacting with guests

Ensure proper check-in procedures are followed; Greet all incoming members and guests, thank guests for coming as they exit

Tour potential members through the studio and introduce guests to the facility, equipment, services, and amenities

Monitor incoming emails / chats and provide timely and accurate responses to inquiries

Handle member service issues such as: change of address, electronic funds setup or change, and questions regarding billing and payments

Follow up with members that have enrolled to ensure we are exceeding expectations

Operations

Keep a clean and orderly studio by maintaining common areas, bathrooms, changing rooms, towels/laundry, and trash

Perform hourly bathroom and studio checks; Perform daily deep cleans of studio

Keep the front desk area and entryway clutter-free, orderly and clean

Update Supply Request Log and Maintenance Log (depending on the issue)

Qualifications:

1-2 years of customer service or sales experience preferred; Fitness or retail a plus

1-2 years of MindBody software experience preferred

Competitive drive to succeed in commission sales and performance-based culture

Excellent customer service skills and ability to keep calm under pressure

Knowledge of sales practices and techniques

Basic computer skills

Strong communication skills in both oral and written

Friendly, warm, compassionate, and welcoming personality; Easy to talk to and comfortable around new people

Independent self-starter with the ability to initiate tasks and perform duties without direction/micromanagement

Reliable and hardworking, with an excellent ability to multitask

Team player with a positive, can-do attitude

Strong organization skills and detail-oriented

Comfortable operating in a fast paced, dynamic work environment

Certifications / Educational Requirements:

High School Diploma or GED required

Physical Requirements:

In this role you will occasionally sit, stand, walk, kneel, and reach with hands and arms

Ability to lift and move up to 25 lbs

Work Environment:

While performing the duties of this job, you will be regularly exposed to moving mechanical parts

The noise level in the studio environment is loud

Must be comfortable interacting with people and making them feel welcome

Benefits:

Flexible working schedule

Free drop-in classes, discounted membership, and other class / retail perks

Opportunities for growth as part of the Atlanta BODYROK team

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.