Benefits:
Dental insurance
Health insurance
Paid time off
Training & development
Job Summary
We are seeking a friendly, service-oriented, and detail-driven Front Desk & Insurance Billing Representative to join our team at our behavioral health agency. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional environment. This is a full-time position with variable hours, which may include days, evenings, and Saturday mornings. Candidates must also be available to cover co-workers’ shifts as needed. This role includes responsibility for both front desk operations and insurance billing functions.
Key Responsibilities:
Greet and register clients in a warm, professional manner
Maintain accurate and confidential patient records using our Electronic Health Record (EHR) system
Handle incoming phone calls and route messages appropriately
Verify insurance eligibility and enter insurance details accurately
Assist with insurance billing and payment processing
Collect co-pays and self-pay balances at check-in
Schedule, reschedule, and cancel appointments as needed
Enter required data for state forms and reporting
Fax, scan, and process office communications and paperwork
Maintain a clean, organized, and HIPAA-compliant front desk area
Monitor patient flow and help manage wait times
Qualifications
Two or more years of experience as a receptionist or similar role is preferred
Excellent communication skills with a commitment to customer service
Strong work ethic and positive attitude
Familiar with computers and scheduling software
Excellent multi-tasking skills