Front Desk Representative

BRIDGEMARK INC

Front Desk Representative

Warwick, RI
Full Time
Paid
  • Responsibilities

    Benefits:

    Dental insurance

    Health insurance

    Paid time off

    Training & development

    Job Summary

    We are seeking a friendly, service-oriented, and detail-driven Front Desk & Insurance Billing Representative to join our team at our behavioral health agency. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional environment. This is a full-time position with variable hours, which may include days, evenings, and Saturday mornings. Candidates must also be available to cover co-workers’ shifts as needed. This role includes responsibility for both front desk operations and insurance billing functions.

    Key Responsibilities:

    Greet and register clients in a warm, professional manner

    Maintain accurate and confidential patient records using our Electronic Health Record (EHR) system

    Handle incoming phone calls and route messages appropriately

    Verify insurance eligibility and enter insurance details accurately

    Assist with insurance billing and payment processing

    Collect co-pays and self-pay balances at check-in

    Schedule, reschedule, and cancel appointments as needed

    Enter required data for state forms and reporting

    Fax, scan, and process office communications and paperwork

    Maintain a clean, organized, and HIPAA-compliant front desk area

    Monitor patient flow and help manage wait times

    Qualifications

    Two or more years of experience as a receptionist or similar role is preferred

    Excellent communication skills with a commitment to customer service

    Strong work ethic and positive attitude

    Familiar with computers and scheduling software

    Excellent multi-tasking skills