Front Desk Representative

Goldfish Swim School - Pittsford

Front Desk Representative

Rochester, NY
Part Time
Paid
  • Responsibilities

    Make waves and pave the way for your career!

    At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.

    Perks and Benefits:

    Paid on-the-job training

    Weekly Pay

    Part time and Full time employment opportunities

    Consistent set schedules

    Culture driven company

    Employee recognition programs

    Positive Team Culture

    Career Growth Opportunities

    Primary Responsibilities:

    Provide WOW Customer Service to our members

    Assist with class scheduling and billing

    Work in a sales capacity to sell new memberships

    Job Qualifications and Skills:

    Ability to work with children

    Excellent communication and organizational skills

    High energy

    Strong work ethic

    Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

    Duties and Responsibilities:

    Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.

    Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

    Processes student registrations using effective sales/customer service techniques.

    Schedules and manages birthday/pool parties.

    Resolves customer concerns/complaints using a professional approach.

    Assists clients with purchases of merchandise and vending.

    Greets parents and students as they report to the front desk.

    Checks in students on the attendance tracking system.

    Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.

    Monitors snack shack area and provides guidance to snack shack staff.

    Checks voicemail and email correspondence and responds in a timely manner.

    Updates informational displays with accurate and timely promotions and literature..

    Makes collection calls to resolve open account problems.

    Prepares twice daily student lesson schedules for use by instructors and management staff.

    Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

    Work 1 swim instructor/lifeguard shift per week

    All other duties as assigned

    Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.

    Certificates and Licenses: CPR, First Aid and AED certification preferred .

    Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.