Benefits:

Health insurance

Benefits/Perks

Competitive hourly wage and potential for bonuses.

Employee discounts on gift shop items.

Flexible scheduling options.

A fun and supportive work environment with room for growth.

Job Summary

As a Front Desk Associate, you’ll be the first point of contact for guests, greeting families and managing check-ins for the playground. You’ll also assist with sales at our gift shop, helping guests choose from a selection of toys, souvenirs, and branded merchandise. Your friendly demeanor and efficiency will ensure that every guest feels welcome and well taken care of.

Responsibilities

Greet guests warmly upon arrival and assist with check-in processes.

Handle guest registration, including verifying reservations, collecting payments, and answering questions.

Sell gift shop items, including toys, souvenirs, and playground merchandise.

Process transactions through a POS system, ensuring accuracy in pricing and payments.

Maintain a clean and organized front desk and gift shop area.

Assist with inventory management, including restocking shelves and reporting low stock to management.

Provide information about playground activities, party services, and promotions.

Address customer inquiries, concerns, or complaints in a professional and timely manner.

Support team members in various tasks when needed, such as assisting with party setups, packing birthday gifts or monitoring play areas.

Qualifications

Previous experience in customer service or retail preferred.

Strong communication and interpersonal skills.

Ability to multitask and stay organized in a fast-paced environment.

Comfortable handling transactions and working with a POS system.

Friendly, outgoing, and customer-focused attitude.

Ability to work weekends and holidays as needed.

Physical ability to stand for long periods and assist with stocking and inventory tasks.