Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Summary

We are seeking a friendly and service-oriented Front Desk Representative to join the team at our Physical Therapy clinic. As a Front Desk Representative, you will be the first point of contact for our patients. You will greet customers as they arrive, book appointments, answer phone calls, run eligibility, obtain authorizations, and collect payment (co-pay, deductibles, and balances). The ideal candidate has a cheerful disposition, is bilingual, has excellent communication, and computer skills, and is capable of multitasking.

Responsibilities

Greet customers as they arrive and provide an excellent customer experience

Answer phone calls and schedule appointments

Assist clients with paperwork, including consent forms

Run insurance eligibility

Obtain Prior Authorization

Maintain a clean and inviting environment

Provide general customer service and attend to the needs of customers throughout their services

Qualifications

Two or more years of experience as a receptionist or similar role is preferred

Bilingual (English/Spanish) is preferred

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills