Love Dogs? Join the Pack!

Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!

Perks and Benefits:

Competitive hourly base pay plus commission

Merit-based pay increases

Training and development

Career growth path (Assistant Manager, Manager)

Complimentary Escentials service membership

Retail and additional services discounts

Energetic, fun-loving work environment

Uniform shirts

Endless licks and wags

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

Ability to service multiple clients at once

A passion for dogs and dog health & wellness!

Reliable transportation

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards