Location: Alternating between Massapequa and Garden City offices Position Type: Part-Time Working Hours: • Monday - Friday: 9 AM - 3 PM • Monday - Thursday: 3 PM - 9 PM About Us: At Pathways Within, we provide a collaborative approach to wellness and mental health services, offering a variety of modalities including mental health therapy, acupuncture, and massage. Our core values are collaboration, time/life balance, and continuous professional growth through education. Position Overview: The Administrative Assistant will serve as a vital link between clients, providers, and external referrals. This role requires a strong understanding of mental health therapy modalities and wellness services, as well as excellent communication and organizational skills. The ideal candidate will facilitate client connections, provide exceptional service, and promote a collaborative environment. This position reports directly to the Clinical Directors. Responsibilities: Key Responsibilities: Daily Tasks: • Answer client inquiries via phone, email, and in-person. • Connect and manage referrals to appropriate providers. • Schedule appointments and coordinate client care across services. • Maintain organized and accurate client records in EHR systems (Vagaro, Jane, Simple Practice). • Collaborate with providers to stay updated on service offerings and client needs. • Assist in the onboarding process for new clients. • Ensure a welcoming environment for clients upon arrival. Weekly Tasks: • Attend team meetings to discuss client feedback and service improvements. • Update and maintain the client database and referral tracking system. • Collaborate with providers to ensure seamless communication regarding client progress. • Prepare materials and logistics for weekly wellness workshops and events. • Review and analyze client feedback and satisfaction surveys. Monthly Tasks: • Participate in company engagement events such as wellness workshops and holiday parties. • Conduct a review of the referral process and suggest improvements. • Organize and update training materials for providers on new services or modalities. • Compile reports on client engagement metrics and referral success rates. • Schedule professional development opportunities for staff, promoting continuous learning. Qualifications: • A bachelor’s degree in mental health or wellness field strongly preferred • Strong understanding of mental health therapy modalities and wellness services. • Proficient in Microsoft Office, Vagaro, Jane, Simple Practice EHR, and Google Drive. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. Compensation: $17 - $20 hourly

• Key Responsibilities:Daily Tasks: • Answer client inquiries via phone, email, and in-person. • Connect and manage referrals to appropriate providers. • Schedule appointments and coordinate client care across services. • Maintain organized and accurate client records in EHR systems (Vagaro, Jane, Simple Practice). • Collaborate with providers to stay updated on service offerings and client needs. • Assist in the onboarding process for new clients. • Ensure a welcoming environment for clients upon arrival.Weekly Tasks: • Attend team meetings to discuss client feedback and service improvements. • Update and maintain the client database and referral tracking system. • Collaborate with providers to ensure seamless communication regarding client progress. • Prepare materials and logistics for weekly wellness workshops and events. • Review and analyze client feedback and satisfaction surveys.Monthly Tasks: • Participate in company engagement events such as wellness workshops and holiday parties. • Conduct a review of the referral process and suggest improvements. • Organize and update training materials for providers on new services or modalities. • Compile reports on client engagement metrics and referral success rates. • Schedule professional development opportunities for staff, promoting continuous learning.