Benefits:

401(k)

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Vision insurance

Job Summary:

· The Lead Experience Guide Supervisor is responsible for assisting in the leadership and mentoring of the Experience Guide team and seamless operations of facility. Acts as management on duty in absence of other management. Includes same responsibilities as Experience Guide job summary leading by example.

Duties and Responsibilities:

· Be an inspiration and ambassador of professionalism representing The Now, LLC.

· Lead by example in the areas of sales and guest service.

· Represent leadership in their absence in handling internal and external guest service complaints and/or concerns.

· Maintain excellent attendance.

· Assist in training all new Experience Guides

· Be accountable for transactional corrections and follow up as requested by Experience Guide Supervisor and/or Manager.

· Act in a leadership capacity and assist the Management in all facility needs.

· Act as a liaison between the Experience Guides and Leadership team.

· Assist Leadership in providing coverage of Experience Guide shifts due to illness, etc.

· Attend and assist with all necessary staff training sessions and meetings.

· Share suggestions, voice challenges or any specific concerns to Leadership Team.

· Collaborate with Leadership Team during regular meetings regarding any improvements.

· This position reports the General Manager of the location.

Note All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.