Front Desk Supervisor

MIMI JIMENEZ

Front Desk Supervisor

Rockville, MD
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Benefits/Perks

    Flexible Schedule

    Great Work Environment

    Competitive Compensation

    Career Advancement Opportunities

    Job Summary

    We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.

    Responsibilities

    Create and implement both short and long-term goals for the company and the front desk staff

    Handle scheduling and time off requests for staff working the front desk

    Set a service standard and lead by example, providing exceptional customer service to all guests

    Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them

    Work closely with the rest of the team to provide the highest level of customer service

    Coordinate with staff and the community to create partnerships and host events

    Qualifications

    Previous experience managing a team desired

    Previous customer service experience

    Strong communication and interpersonal skills

    Excellent customer service skills

    Attention to detail