Front Desk Supervisor

Woodcrest New Albany

Front Desk Supervisor

New Albany, OH
Full Time
Paid
  • Responsibilities

    The Front Desk Supervisor is a member of the Executive team at the property. The Front Desk Supervisor will work a regularly scheduled front desk shift.

    Responsibilities

    · Supervise the front office staff on a day-to-day basis

    · Ensure high guest service standards in accordance with policies

    · Attend to guests’ inquiries, requests, complaints and compliments

    · Monitor departmental costs to ensure performance against budget

    · Oversee staff training and procedures to ensure ongoing delivery of quality guest service

    · Attend to crisis or emergency situations as necessary

    · Record the details of events and take necessary actions

    · Supervise Front Desk staff to ensure optimum occupancy and average daily rate

    · Communicate effectively with other operating departments

    · Display a high degree of professionalism and integrity as befitting a member of management