The Front Office Coordinator is responsible for providing exceptional customer service to patients, ensuring smooth office operations, and maintaining a welcoming and professional environment. This includes scheduling appointments, answering inquiries, managing patient records, processing payments, and resolving patient concerns while maintaining confidentiality and adhering to all company policies and procedures. Our mission is to provide transformative experiences by combining cutting-edge technology, holistic wellness solutions, and compassionate service. If you are passionate about helping others look and feel their best, we invite you to join our dynamic, growth-oriented team. We offer a supportive environment where professional development and innovation are encouraged, making EVEXIAS the ideal place to grow your career in medical aesthetics. Our Vision: To establish EVEXIAS as the premier industry leader and innovator of the Medical Wellness movement. Our Mission: To create lifelong patients. Responsibilities: Essential Duties and Responsibilities • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently. • Keeps patient appointments on schedule by notifying the back-office team of the patient's arrival as well as any potential delays. • Answering patients' questions; plus maintaining the reception area. • Maintains patient accounts by obtaining, recording, and updating personal and financial information. • Accurate recording and collecting of patient charges. • Submitting cosmetic patients to vendor sites for patient discounts and points. • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; notify management immediately of equipment issues. • Protects patients' rights by maintaining confidentiality of personal and financial information. • Use professional telephone and electronic communication etiquette to answer and respond appropriately to patients. • Be knowledgeable of all products and services and able to effectively communicate with patients, but implement limits when questions should be referred to medical staff. • Project a professional image through personal appearance, demeanor, and communication (oral, verbal, and written). • Maintain a clean and well-organized work environment. Qualifications: • To perform this job successfully, an individual must be able to execute each essential duty satisfactorily and be adept at multi-tasking. • They must be detail-oriented and have strong organizational and time management skills. An exceptional customer service orientation is a must! The candidate should be very comfortable working with the Microsoft Office Suite of products and be willing to learn our EMR system (PatientNow). • They must be able to think creatively about problem-solving and look for opportunities to move tasks and projects forward in the face of potential roadblocks, keeping the company’s highest level of service in mind while maintaining fiscal responsibility. Compensation: $19 - $22 hourly

• Essential Duties and Responsibilities • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments efficiently. • Keeps patient appointments on schedule by notifying the back-office team of the patient's arrival as well as any potential delays. • Answering patients' questions; plus maintaining the reception area. • Maintains patient accounts by obtaining, recording, and updating personal and financial information. • Accurate recording and collecting of patient charges. • Submitting cosmetic patients to vendor sites for patient discounts and points. • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; notify management immediately of equipment issues. • Protects patients' rights by maintaining confidentiality of personal and financial information. • Use professional telephone and electronic communication etiquette to answer and respond appropriately to patients. • Be knowledgeable of all products and services and able to effectively communicate with patients, but implement limits when questions should be referred to medical staff. • Project a professional image through personal appearance, demeanor, and communication (oral, verbal, and written). • Maintain a clean and well-organized work environment. • Suggest customer service improvements to the company's existing systems or processes.