Aloft Newport on the Levee in Newport, KY, US is seeking a vibrant Front Desk Manager to join our energetic team. Our hotel prides itself on providing a unique and welcoming experience for all guests, and we are looking for a dedicated individual to lead our front desk operations. The ideal candidate will have a passion for hospitality, exceptional organizational skills, and a commitment to delivering top-notch customer service. Join us in creating memorable stays for our guests and be a part of our dynamic team at Aloft Newport on the Levee. As the Front Desk Manager, you will oversee daily operations, ensure guest satisfaction, and lead a team of dedicated front desk staff. Your role is crucial in creating a positive and welcoming atmosphere for our guests, setting the tone for their stay from check-in to check-out. If you are a hospitality professional who thrives in a fast-paced environment and is passionate about delivering exceptional service, we invite you to join us at Aloft Newport on the Levee. Responsibilities: • Greet guests with a warm and welcoming attitude upon arrival at the front desk. • Ensure smooth check-in and check-out processes for all guests, providing assistance and resolving any issues promptly. • Manage reservations and room assignments efficiently to maximize occupancy and revenue. • Oversee the front desk staff, providing guidance, training, and support to maintain high standards of customer service. • Maintain a clean and organized front desk area, including managing supplies and equipment inventory. Qualifications: • 2+ years of experience in hotel front desk operations. • Strong customer service skills and ability to handle guest inquiries and concerns. • Proficiency in hotel booking software and Microsoft Office suite. • Excellent communication and interpersonal skills. • Ability to multitask and work in a fast-paced environment.

• Greet guests with a warm and welcoming attitude upon arrival at the front desk. • Ensure smooth check-in and check-out processes for all guests, providing assistance and resolving any issues promptly. • Manage reservations and room assignments efficiently to maximize occupancy and revenue. • Oversee the front desk staff, providing guidance, training, and support to maintain high standards of customer service. • Maintain a clean and organized front desk area, including managing supplies and equipment inventory.