Front Office Manager

Carmel Management LLC

Front Office Manager

Charlotte, NC
Full Time
Paid
  • Responsibilities

    Courtyard by Marriott Charlotte Airport / Billy Graham Parkway is a high volume and fast paced hotel; the Front Office Manager must have the flexibly to work evening shifts ranging from 3:00pm to 2:00 am including weekends and holidays. Our Front Office Manager must lead by example and set a “Can Do” attitude for the team. The ideal candidate will possess above average critical thinking skills.

    Candidate Experience:

    Marriott experience is required with a major emphasis on Fosse, GXP, MGS and Marriott training standards as well as some experience in food and beverage.

    · The responsibilities of a Front Office Manager include, but not limited to:

    · Providing solid leadership and work side by side with your team during heavy volume periods.

    · Ensure that all customer service -related tasked are handled accurately and on time to improve the guest experience.

    · Review Guest Ledger Reports daily and ensure all in-house guest have appropriate payment requirements as outlined by company policy.

    · Ensure all Guest Voice notifications are addresses and closed within the Marriott required time frame.

    · Work closely with housekeeping manager to ensure that all rooms are properly recorded in Fosse and discrepant rooms are addressed and resolved.

    · Assist in the Bistro restaurant whenever needed.

    · Ensure all associates are in uniform and name tag.

    · Must hold a valid North Carolina driver license and be willing to drive the hotel shuttle, if needed.

    · Complete scheduling and stay within budgeted guidelines.

    · Maintain inventory levels for front desk supplies.

    · Must be willing to cover open shifts in the event coverage is needed.