Exciting chance to become part of our team at the Grand Naniloa Hotel as the Front Office Manager. This role involves overseeing the Front Office with attentiveness, friendliness, efficiency, and courtesy. The Front Office Manager is tasked with delivering high-quality service to guests before and during their stay, while also focusing on increasing room revenue and occupancy rates. Responsibilities: • Supervise all front office personnel and ensure completion of front office duties efficiently. • Coordinate front desk, night audit, and transportation activities effectively. • Prepare daily, weekly, and monthly reports and budgets for the front office department. • Train, cross-train, and retrain front office personnel and participate in their selection process. • Maintain relationships with all departments and ensure accurate room status information is communicated. • Address guest requests, complaints, and accidents courteously and promptly to ensure guest satisfaction. • Update group information and prepare requirements for meetings while staying within the allocated budget. • Conduct regular meetings with front office personnel and enforce cash-handling policies. • Uphold hospitality standards, respond to customer evaluations, and maximize room revenue occupancy. • Analyze rate variances, monitor credit reports, and oversee daily house count status effectively. • Ensure timely delivery of messages, packages, and mail in a professional manner. • Supervise the Night Audit function and review daily front office work activity reports. • Maintain an organized filing system and operate radios efficiently for communication within the hotel staff. • Assist in implementing and maintaining emergency procedures and review staff's worked hours for payroll compilation. Qualifications: • Minimum of 3-5 years of experience in a hotel front desk supervisory role is required. • Proficiency in handling cash, accounting procedures, and general administrative tasks is essential. • Must demonstrate proficiency in Windows operating systems, company-approved spreadsheets, and word processing. • Ability to read and interpret safety rules, operating maintenance instructions, and procedure manuals is necessary. • Strong skills in writing routine reports, correspondence, and documenting dates and times are required. • Capable of applying deductive skills to carry out instructions in written, oral, or diagram form. • Ability to problem solve with concrete variables in standardized situations is a must. • Excellent communication skills to convey information and ideas clearly. • Must demonstrate the ability to evaluate and select among alternative courses of action quickly and accurately. • Effective at listening to, understanding, and clarifying concerns and issues raised by co-workers and guests. • Proficient in working with financial information, data, and basic arithmetic functions. Compensation: $60,000 DOE

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• Supervise all front office personnel and ensure completion of front office duties efficiently. •
• Coordinate front desk, night audit, and transportation activities effectively. •
• Prepare daily, weekly, and monthly reports and budgets for the front office department. •
• Train, cross-train, and retrain front office personnel and participate in their selection process. •
• Maintain relationships with all departments and ensure accurate room status information is communicated. •
• Address guest requests, complaints, and accidents courteously and promptly to ensure guest satisfaction. •
• Update group information and prepare requirements for meetings while staying within the allocated budget. •
• Conduct regular meetings with front office personnel and enforce cash-handling policies. •
• Uphold hospitality standards, respond to customer evaluations, and maximize room revenue occupancy. •
• Analyze rate variances, monitor credit reports, and oversee daily house count status effectively. •
• Ensure timely delivery of messages, packages, and mail in a professional manner. •
• Supervise the Night Audit function and review daily front office work activity reports. •
• Maintain an organized filing system and operate radios efficiently for communication within the hotel staff. •
• Assist in implementing and maintaining emergency procedures and review staff's worked hours for payroll compilation.