Are you ready to step into a pivotal role at La Quinta Inn & Suites, Mesa West in Mesa, AZ, US? Join our team as a Front Office Manager and become a key player in creating exceptional guest experiences. At La Quinta, we value teamwork, excellence, and a passion for hospitality. As the Front Office Manager, you will oversee daily operations, ensure guest satisfaction, and lead a dedicated team to success. This role offers the opportunity to showcase your leadership skills and contribute to the success of our hotel. Come be a part of our welcoming environment where every guest feels at home. Responsibilities: • Supervise front office staff to ensure excellent customer service and smooth operations. • Manage reservations, check-ins, and check-outs to ensure accuracy and efficiency. • Oversee billing and payment processes to minimize errors and discrepancies. • Develop and implement front office policies and procedures to enhance guest experience and streamline operations. • Handle guest inquiries, complaints, and feedback promptly and professionally to ensure guest satisfaction and loyalty. Qualifications: • 2+ years of experience in hotel management or related field • Proficient in Microsoft Office Suite and hotel management software • Excellent communication and customer service skills • Strong organizational and problem-solving abilities • Ability to work nights, weekends, and holidays Compensation: $36,000

• Supervise front office staff to ensure excellent customer service and smooth operations. • Manage reservations, check-ins, and check-outs to ensure accuracy and efficiency. • Oversee billing and payment processes to minimize errors and discrepancies. • Develop and implement front office policies and procedures to enhance guest experience and streamline operations. • Handle guest inquiries, complaints, and feedback promptly and professionally to ensure guest satisfaction and loyalty.