The soon-to-open Moxy Cincinnati Downtown is an exciting new addition to the downtown hotel landscape, offering a lifestyle, fun, and memorable experience for guests and patrons alike. We are seeking an experienced and dynamic Front Office Manager. In this role, you will have a key responsibility in ensuring seamless guest experiences through the supervision of daily operations, management of a skilled team, and upholding our top-notch customer service standards. Responsibilities: • Oversee daily operations of the front office department to ensure smooth and efficient workflow. • Train, supervise, and support front desk staff to provide exceptional customer service to guests. • Develop and implement strategies to optimize hotel occupancy and room revenue. • Maintain accurate records of room inventory, reservations, and guest accounts. • Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner. Qualifications: • 2+ years of experience in hotel front office operations. • Proficiency in Microsoft Office Suite. • Strong communication and interpersonal skills. • Ability to lift up to 35 lbs. • US work authorization. • You must be able to stand for 8 hours per day. Compensation: $50,000

• Oversee daily operations of the front office department to ensure smooth and efficient workflow. • Train, supervise, and support front desk staff to provide exceptional customer service to guests. • Develop and implement strategies to optimize hotel occupancy and room revenue. • Maintain accurate records of room inventory, reservations, and guest accounts. • Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.