We are seeking a hands-on, process-driven Front Office Manager to lead daily operations across our two dental practice locations. This role is ideal for someone who thrives on creating order, maintaining standards, and respectfully holding team members accountable. You will not be required to design strategy, but instead to own execution, ensuring our patient experience runs seamlessly, our team operates with consistency and clarity, and our systems are followed with excellence. We’re looking for someone with humble confidence—firm but kind, respected without being authoritarian, and capable of creating calm, competent order in a busy practice environment. Compensation: • Salary Range: $70,000 - $80,000 • Benefits • Paid Time Off • Growth Opportunities Responsibilities: • Front Office Execution: Ensure smooth, efficient daily operations at both front desks—focusing on punctuality, professionalism, and patient satisfaction. • Team Leadership: Guide and support a team of 9 (part- and full-time); hold team accountable to clearly defined expectations while modeling respect, professionalism, and calm consistency. • Patient Communication Oversight: Oversee all scheduling, patient calls, and front-end service interactions; help ensure the team delivers responsive and compassionate service. • Billing & Insurance Coordination: Work closely with billing and insurance departments to resolve issues promptly and maintain clarity in patient communication. • System Adherence: Implement and ensure team adherence to existing processes and protocols, including practice management software, checklists, and communication standards. • Issue Resolution: Triage day-to-day operational issues as they arise and resolve them with confidence, consistency, and minimal disruption to workflow. • Reporting & Collaboration: Provide clear communication and regular updates to the practice owner; support the implementation of any updates or changes in operations. Qualifications: • 3+ years in a healthcare or dental office management or supervisory role • Proven track record of holding teams accountable with empathy and professionalism • Strong customer service instincts with the ability to calmly de-escalate patient concerns • Familiarity with dental insurance and billing workflows (or a fast learner) • Solid proficiency with dental practice software (or a fast learner) • Respectful communication style —confident and clear without being rigid or reactive • Ability to prioritize and manage daily details across two locations with consistency • Comfortable in a structured, process-based environment where success comes from following through, not reinventing the wheel Ideal Candidate Is: • Grounded, calm, and trustworthy • Comfortable with accountability conversations • Thrives on execution and mastery • Invested in creating a great team and patient experience • A respectful leader who sets the tone, not just enforces the rules Compensation: $70,000 - $80,000

• Front Office Execution: Ensure smooth, efficient daily operations at both front desks—focusing on punctuality, professionalism, and patient satisfaction. • Team Leadership: Guide and support a team of 9 (part- and full-time); hold team accountable to clearly defined expectations while modeling respect, professionalism, and calm consistency. • Patient Communication Oversight: Oversee all scheduling, patient calls, and front-end service interactions; help ensure the team delivers responsive and compassionate service. • Billing & Insurance Coordination: Work closely with billing and insurance departments to resolve issues promptly and maintain clarity in patient communication. • System Adherence: Implement and ensure team adherence to existing processes and protocols, including practice management software, checklists, and communication standards. • Issue Resolution: Triage day-to-day operational issues as they arise and resolve them with confidence, consistency, and minimal disruption to workflow. • Reporting & Collaboration: Provide clear communication and regular updates to the practice owner; support the implementation of any updates or changes in operations.