Job Description

Duties & Responsibilities:

• Answering phone and promptly responding to voicemails, text messages, and emails
  • Speak knowledgeably about the services we offer, our clinicians’ specialties, appointments, and basic billing-related topics
  • Deal with client concerns in a compassionate manner that upholds the values of Dandelion Nutrition
• Manage client scheduling, ensuring clients are matched with an appropriate clinician and that we have all necessary forms and information prior to their appointment
• Process incoming faxes and reach out to new referrals
• Develop/adjust systems and procedures as needed
• Other duties as assigned

This role requires...

• Excellent customer service skills
• Extremely detail oriented
• Compassionate yet tenacious
• Able to think on your feet, troubleshoot, and adapt to unique circumstances
• Able to work well both independently and as part of a team
• Tech savvy, a quick learner, and able to take direction and operate from an established framework
• Flexible, responsible and highly organized
• Outstanding interpersonal and critical thinking skills that will enable you to work effectively with clients from diverse backgrounds
• Skilled with Google Workspace applications, including Mail, Calendar, Drive, Docs/Sheets, and Meet

Qualifications

• Must live in Washington State
• Because the position is remote, you must have a dedicated, private workspace and a reliable high speed internet connection
• Previous customer service and administrative experience are necessary
• Previous experience in a medical office or private practice is strongly preferred
• Previous experience with insurance billing is preferred (familiar with checking eligibility, understanding different types of plans, looking up and interpreting benefits, etc.)

Additional Information

The position is typically 30 hours per week (6 hours, 5 days per week), up to 40 hours/week when other staff is out. Over time, we expect opportunity to increase to 40 hours/week consistently.

We offer:

• Competitive pay ($25-$30/hour)
• 3 weeks/year of paid time off
• 7 paid holidays
• 3% retirement match (SIMPLE IRA)
• Health, dental, and vision insurance
• Home internet reimbursement while company is fully remote

If Interested:

Please upload a cover letter or a personalized video including why you think you are the best fit for this position at Dandelion Nutrition. We look forward to hearing from you!