The hotel front office supervisor manages the front desk staff and operations at a hotel, motel, or other hospitality setting. They are responsible for ensuring that guests receive excellent customer service and that the front desk runs smoothly. Responsibilities: • Greet guests, respond to inquiries, and resolve complaints • Monitor check-ins, check-outs, and guest requests, and manage reservations and room availability • Schedule staff, train and coach them, and provide feedback on their performance • Maintain a clean and organized work area • Ensure the accuracy of billing and payment processes • Monitor and review guest feedback, and help achieve goals related to mystery audits and quality evaluations Qualifications: • Prior supervisory or extensive hotel experience • Marriott experience Compensation: $20 per hour

• Greet guests, respond to inquiries, and resolve complaints • Monitor check-ins, check-outs, and guest requests, and manage reservations and room availability • Schedule staff, train and coach them, and provide feedback on their performance • Maintain a clean and organized work area • Ensure the accuracy of billing and payment processes • Monitor and review guest feedback, and help achieve goals related to mystery audits and quality evaluations • Work with other departments of the hotel to provide a high level of service