Front Office Supervisor

Our client is a well-established Non-Profit healthcare organization based in St. Petersburg, Florida that offers its employees the support and understanding you would expect from top-rated management.

The Company: Our client is a behavioral health organization that provides quality care for patients who are experiencing an acute mental, emotional, or substance use crisis.

The Position: Our client is looking for a Front Office Supervisor to oversee a billing department at a non-profit health center.

• $60,000+ Depending on Experience
• Health Insurance
• Dental Insurance
• Vision Insurance
• 15 Days of PTO + 10 Holidays
• 403b with 5% match
• STD + LTD
• And much, much more!

Requirements:

• 6 years’ experience in a community healthcare/mental health setting at a Supervisor level
• Bachelor’s degree in related field
• Experience working in a highly service-oriented environment where metrics and measurement tools are leveraged to assess results
• Experience working with multiple healthcare service lines
• Experience working with EMR system
• Bilingual in English and Spanish a plus

Responsibilities:

• The clinic is open Monday through Thursday 7 am to 7pm and Fridays 7 am to 5pm 
• Lead front office team, ensuring excellent customer service.
• Coach staff to maintain high customer service standards.
• Implement client services policies and procedures.
• Train new hires and provide necessary resources.
• Oversee performance evaluations and manage staff performance.
• Support performance improvement plans as needed.
• Manage team schedules, timecards, and PTO approvals.
• Fill in for front office or insurance verification duties as required.
• Address patient concerns to improve satisfaction.
• Assist with monthly site meeting prep and provide feedback.
• Collaborate with teams to optimize client access and scheduling.
• Contribute to new front desk workflows.
• Attend meetings and ensure HIPAA compliance.

Apply HERE or Send Resume to Justin@theipgteam.com