The Cove is seeking a passionate, outgoing, and compassionate individual to join our team for the season and create magical moments for the guests of our boutique Rockport, MA hotel. Across the street from the beach and within walking distance of shopping and dining. This position would be a perfect fit for a highly organized person who loves sparking joy in others! Our small team does a little bit of everything and needs someone who is excited for an opportunity to actively participate throughout the property on a daily basis and meaningfully engage with our guests. Responsibilities: • Overseeing all Front Desk staff • Reconciliation of guest billing and reservations • Knowledge of 3rd party booking systems • Ensuring that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise • Planning and directing our guest recognition program • Understanding all departments and how they function as a team • Working with the General Manager to elevate the guest and team experience • Learning the ins and outs of our property in order to troubleshoot operational issues Qualifications: • Must enjoy and be able to meet the public with poise. A great conversationalist with the ability to quickly build rapport and credibility • Excellent English written and verbal communication skills, conveying information and ideas clearly • Must be neat, courteous, flexible and extremely detail-oriented • Ability to take and give direction and work with a variety of colleagues and guests • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?" • A team player who is flexible and willing to help support the property and Lark Hotels goals and the ability to support other hotel room operations • Understanding technologies used throughout the property Compensation: $20 - $22 hourly

• Overseeing all Front Desk staff • Reconciliation of guest billing and reservations • Knowledge of 3rd party booking systems • Ensuring that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise • Planning and directing our guest recognition program • Understanding all departments and how they function as a team • Working with the General Manager to elevate the guest and team experience • Learning the ins and outs of our property in order to troubleshoot operational issues