The Cove in Rockport, MA is in search of a dynamic and caring individual to become a part of our team during the season, dedicated to creating enchanting experiences for our boutique hotel guests. Nestled just a stone's throw away from the beach and conveniently close to shopping and dining options, this role is tailor-made for a meticulously organized individual with a passion for spreading happiness! Our close-knit team tackles a variety of tasks and is looking for someone who is enthusiastic about actively contributing across the property each day and building meaningful connections with our guests. Responsibilities: • Overseeing all Front Desk staff • Reconciliation of guest billing and reservations • Knowledge of 3rd party booking systems • Ensuring that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise • Understanding all departments and how they function as a team • Working with the General Manager to elevate the guest and team experience • Learning the ins and outs of our property in order to troubleshoot operational issues Qualifications: • Must enjoy and be able to meet the public with poise. A great conversationalist with the ability to quickly build rapport and credibility • Excellent English written and verbal communication skills, conveying information and ideas clearly • Must be neat, courteous, flexible and extremely detail-oriented • Ability to take and give direction and work with a variety of colleagues and guests • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?" • A team player who is flexible and willing to help support the property and Lark Hotels goals and the ability to support other hotel room operations • Understanding technologies used throughout the property Compensation: $20 - $22 hourly

• Overseeing all Front Desk staff • Reconciliation of guest billing and reservations • Knowledge of 3rd party booking systems • Ensuring that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise • Understanding all departments and how they function as a team • Working with the General Manager to elevate the guest and team experience • Learning the ins and outs of our property in order to troubleshoot operational issues