Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Summary of Duties and Responsibilities/ Essential Functions

Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Lead and supervise front office associates who are responsible for the guest registration process and communication of hotel services; process and help other front desk associates process guest check-ins by confirming reservations, assigning room, and issuing and activating room key; ensure rates match market codes, document exceptions; secure payment prior to issuing room key, verify/adjust billing; process all payment types, vouchers, paid-outs, and charges; accommodate guest requests, contacting appropriate staff if necessary; anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations; coordinate with Housekeeping to track readiness of rooms for check-in; follow up with guest regarding satisfaction with guest-related issues; compile and review daily reports/logs/contingency lists and complete cashier and closing reports; assist management in training, motivating and coaching front office associates; perform other reasonable job duties as requested by supervisor.

Performs Front Desk duties when subordinate staff are unable to complete their duties or as other guest demands require.

Minimum Qualifications

A high school education or equivalent required

At least two years previous hotel front desk experience

Exceptional customer service skills

Excellent verbal and written communication skills

Thorough understanding of Front Office operations and procedures

Able to lead and supervise other associates effectively

Availability to work a variable work schedule

Ability to sit or stand for extended periods of time

Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed