POSITION SUMMARY:

This position under general supervision and direction, renders patient care in accordance with regulatory, licensing and accreditation standards and provider’s orders.  Assists physicians or other providers in preparing patients for examination, treatment and implementing patient care treatment programs; performs related technical tasks, such as obtaining specimens for diagnostic tests that support the provider. Assists with patient and family education independently or as delegated by the provider.

ESSENTIAL FUNCTIONS (DUTIES AND RESPONSIBILITIES):

• PROVIDE COVID-19 TESTING TO PATIENTS AS NEEDED PRIOR TO OR AFTER OFFICE VISITS

• Promptly and courteously rooms patient for examination, obtains patient’s vital signs, chief complaint and brief history and documents accurately in medical record and communicate information directly with providers.

• Assist the provider with the patient visit including physical exams as directed by providers

• Administers injections and medications as ordered by the Provider.

• Performs medical procedures or assists with procedures to include but not limited to, minor surgeries, splints, dressings; hearing and visual testing, respiratory therapy and EKG.

• Prepares exam and treatment rooms with necessary instruments.

• Obtain specimens for laboratory tests including but not limited to flu, strep throat and COVID-19

• Assists Providers in. Draws blood for lab testing, performs lab procedures and prepares laboratory specimens for pick-up, complete with adequate patient information.

• Arranges patient’s follow-up or referral appointment scheduling.

• Conducts patient callbacks as directed by physician, accurately documenting patient’s comments and/or progress completely in patient’s medical record.

• Schedules tests, surgeries and obtains proper authorization and precertification.

• Contacts patient and pharmacy for prescription authorizations promptly as directed by the provider.

• Documents all patient interventions and responses thoroughly in patient’s medical record; communicates results and orders to patients as directed by the Provider.

• Maintains patient files, records and other information, tracks laboratory and diagnostic tests results.

• Reviews written and verbal instructions with patient and family members, provides educational materials and obtains procedure/surgical consent forms with patient and family members.

• Disinfects patient rooms after each patient and sterilizes equipment and instruments according to office schedule, procedures and/or manufacturer’s recommendations.

• Maintains a clean and orderly patient environment (removing soiled linen, disposing of waste, etc.) according to universal precautions and OSHA standards.

• Maintains sufficient quantity of pharmaceutical, examination room and treatment room supplies at all times; prepares inventory to determine items to be replenished.

• Assists with other clerical functions such as compiling data for reports and records

• Adheres to Medical Group/Medical Foundation policies, procedures, protocols and standards.

Required Skills

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrates general understanding and knowledge of front/back office standards, procedures, medical terminology and medical office practices.
• Demonstrates ability to read, write and communicate.
• Ability to handle multiple tasks, independently, under pressure.
• Knowledge of medical practice and care to assist in giving patient care.
• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe working environment.
• Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to operate computer keyboard, terminal and printer, general office equipment, special medical and telephone equipment.

Required Experience

EDUCATION AND EXPERIENCE:

• Graduate of an accredited School of Nursing
• LPN licensure in the state of Tennessee required, other licensure may be required based on business need
• 3+ years nursing experience required, preferably triaging patients in an ambulatory setting.
• Basic Cardiac Life Support Certification is preferred

ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS:

• Requires full range of body motion including handling and lifting patients.
• Manual and finger dexterity and eye-hand coordination.
• Involves standing and walking; occasionally lifting and carrying items weighing up to 50 pounds.
• Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports
• Work is performed in an clinical environment and involves frequent contact with providers and the public
• Involves possible exposure to hazardous material, infectious body fluids and airborne particles. Exposure to communicable diseases and other common conditions.
• Ability to work outdoors in varying temperatures.

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrates general understanding and knowledge of front/back office standards, procedures, medical terminology and medical office practices.
• Demonstrates ability to read, write and communicate.
• Ability to handle multiple tasks, independently, under pressure.
• Knowledge of medical practice and care to assist in giving patient care.
• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe working environment.
• Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to operate computer keyboard, terminal and printer, general office equipment, special medical and telephone equipment.