Front of House Manager

Della J's

Front of House Manager

Alexandria, VA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Health insurance

    Della J's is a family owned business founded in 2014 by two passionate entrepreneurs who saw a need for delicious Southern style food in Northern Virginia. We specialize in food that is pure, simple and delectable. Our focus is to provide a space for everyone to fellowship and to serve the community food that makes them feel warm inside, and to create a workplace that offers meaningful employment that goes beyond providing a liveable wage. Over the past seven years, we have grown a supportive, loyal customer base and a reputation in our community for delicious food and amazing service. After years of working in corporate America in various roles, the owner’s had a strong desire to build a legacy for their daughters that would continue to inspire for years to come. While common now in our industry, Della J's culture has always been focused on providing a great product, an opportunity for a career in restaurants via a good wage with benefits, with a focus on personal growth, employee development and community well-being. Be it personal, professional, or otherwise, your goals are our goals. At Della J's, we want our staff to be well-rounded in all facets of life with an eye on growth and career development at all times.

    Mission Statement To empower and enrich our community by providing nourishing food, creating a third space for our neighbors, offering meaningful employment and engaging in transparent, community-centric business practices.

    Our core values: Purpose Driven (everything we do is done with a clear intention) Flexibility (we pivot, adjust, and listen to the only constant: change) Seek To Understand (strive to put yourself in the perspective of others) Grounded in Love (food is our love language)

    Benefits: Competitive Compensation Commensurate with Experience Free / Discounted meals Health Benefits After 3 Months Annual Leave of 1 week after 6 months 401K

    Betterment Package: Personal Goal Setting Training & Development Courses/Webinars/Seminars (Pre-Determined) Executive Leadership Development - Business Coaching Work Hard - Play Hard Company Culture - FUN IS NOT A DIRTY WORD The ideal candidate is approachable, has great attention to detail, boundless energy, enjoys rolling up their sleeves, and has a passion for people development, leadership and team building. They have a “put the customer experience first” approach with a “do whatever it takes” attitude.

    Duties and Responsibilities Manage day to day operations - Checklists Scheduling to budget Budget Adherence - Efficiencies Systems & Standards Implementation - Ongoing Review Oversee & Manage a Bar Program Wine Knowledge - Basic Varietal Knowledge Employee Reviews, Training, Feedback and Performance Coaching Work closely with management team to implement sales and marketing strategies Promote specific products as directed by management Maintain positive business and customer relationships in an effort to extend the customer lifetime value Develop strategies for more effective sales, both individually and as part of a team Track all sales, complaints, status reports, etc. thoroughly for review Follow and Implement Recruitment Tactics Able to Lead Effective Meetings Self-improve continuously by way of experience and leadership feedback Seek Ways To Continually Improve Operation

    Requirements and Qualifications Bachelor's degree in hospitality preferred Minimum 5 years management experience of a team of at least 5 Minimum 5 years restaurant experience (independently owned restaurants highly preferred) Experience with budget management, inventory control and ordering Both BOH and FOH experience–should be fluent in cooking techniques, knife skills, etc–as well as best practices in customer service) FULL weekend and morning availability. Service begins at 11 am, managers expected to be on site by 10 am Familiarity with managing special events and catering programs Impeccable yet relatable customer service skills Excellent interpersonal communication skills, both verbal and written People-driven, results-driven, and target-driven attitude Aptitude for persuasion and negotiation Comfortable with tech (Google Drive, Excel GSuite Email, social media, POS systems) Organized work ethic Ability to meet and/or exceed monthly and quarterly KPIs Able to work on feet for full shifts (8-9 hours), with ability to lift up to 50 pounds ServeSafe or Food Handler’s Certification Ability to lead a team with positive results